C999 Game Terms and Conditions – Platform Rules for Pakistani Players

1. Acceptance of Terms

Welcome to c999 game. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the player") and c999game.app ("c999 game", "we", "us", "the platform"). By accessing or using any part of the c999 game platform — whether through the website, the mobile app or any other interface — you confirm that you have read, understood and accepted these Terms in full.

If you do not agree with any part of these Terms, you must not register an account or use any services offered by c999 game. Continued use of the platform after any updates to these Terms constitutes acceptance of the revised version. We recommend bookmarking this page and reviewing it periodically.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between you and c999 game.

2. Eligibility

To register and use c999 game, you must meet all of the following requirements:

• You must be at least 18 years of age. This is a strict minimum with no exceptions. C999 game does not permit underage gambling under any circumstances.
• You must be capable of entering into a legally binding contract under the laws applicable to you.
• You must not be on any self-exclusion list or have a currently active account suspension with c999 game.
• You must be registering and playing for yourself, not on behalf of any third party.
• You must provide accurate and truthful information during the registration process.

C999 game reserves the right to request age verification documents at any time. Accounts that cannot be verified as belonging to an adult player will be suspended pending verification and may be closed if satisfactory documents are not provided within a reasonable timeframe.

3. Account Registration

Each person is permitted to hold one account only on c999 game. Creating multiple accounts — whether using the same or different personal details — is strictly prohibited. If duplicate accounts are identified, all accounts associated with that individual will be closed and any balances may be voided.

When registering, you are required to provide your real name, a valid email address, a contact number and accurate date of birth. False information provided during registration gives c999 game the right to close your account and retain any funds held in the account where fraud is suspected.

You are responsible for maintaining the security of your account login details, including your password and any two-factor authentication credentials. C999 game will never contact you to ask for your password. If you believe your account has been accessed without your authorisation, contact support immediately. All activity that occurs on your account before a compromised account is reported is considered your responsibility.

Account sharing is not permitted. Your account is for your personal use only. C999 game reserves the right to request identity verification documents — such as a copy of your CNIC — at any point during the account lifecycle. Accounts that remain unverified after a reasonable period may have withdrawal access restricted until verification is complete.

4. Deposits and Withdrawals (PKR)

All financial transactions on c999 game are conducted in Pakistani Rupees (PKR). We support the following deposit and withdrawal methods: JazzCash, Easypaisa, Raast instant bank transfer, standard bank transfer, debit/credit cards and other mobile wallets as made available on the platform from time to time.

Minimum and maximum deposit and withdrawal amounts vary by payment method and are displayed at the point of transaction. These limits may be adjusted for VIP members in line with their tier benefits.

Withdrawals are processed back to the same payment method used for the most recent deposit as a standard anti-fraud measure. For example, if your most recent deposit was via JazzCash, your withdrawal will be returned to your JazzCash account. This policy is in place to protect players from unauthorised withdrawal requests.

C999 game processes withdrawal requests within the timeframes displayed on the withdrawals page. Processing times may vary depending on your VIP tier, the payment method selected and any pending verification requirements on your account. C999 game is not responsible for delays caused by payment providers or banking systems outside our control.

Deposits made to c999 game are final. Chargebacks initiated through your bank or payment provider without first contacting c999 game support are considered fraudulent and will result in account suspension.

5. Bonuses and Promotions

C999 game offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms, which are published alongside each offer. The following general rules apply to all bonuses unless a specific promotion states otherwise:

• Bonus funds are credited to your bonus balance and are separate from your real-money balance.
• All bonuses are subject to a wagering requirement that must be met before bonus-derived winnings can be withdrawn. Wagering requirements are stated in each promotion's terms.
• Wagering requirements must be completed within the validity period stated for the promotion. Uncompleted requirements result in the bonus and any associated winnings being voided.
• Only one bonus may be active at a time unless the promotion explicitly states otherwise.
• Bonuses are for personal use only and cannot be transferred between accounts.
• C999 game reserves the right to withdraw a bonus offer at any time before it is claimed, and to modify the terms of ongoing promotions with reasonable notice.
• Any indication of bonus abuse — including coordinated wagering with other accounts or wagering in a manner designed to reduce risk below the threshold of genuine play — will result in the bonus being voided and may result in account closure.

PSL and cricket-themed promotions are available during major tournaments. These follow the same general bonus rules unless stated otherwise in their specific terms.

6. Sports Betting Rules

Sports betting on c999 game — including cricket, PSL, T20 internationals, football, esports and all other markets — is subject to the following rules:

• All bets are placed at your own risk. Once confirmed, bets cannot be cancelled or amended.
• Odds are correct at the time of bet placement. In-play odds may fluctuate rapidly and bets are accepted at the odds displayed at the moment of confirmation.
• C999 game reserves the right to void any bet placed on a market that was affected by an error in the odds, an administrative error or an event outcome that could not have been properly priced (for example, a match abandoned due to weather before the minimum number of overs required for a result).
• Bets on matches or events that are subsequently found to have been fixed or subject to corruption will be voided. C999 game monitors for unusual betting patterns and cooperates with relevant sports integrity bodies.
• Maximum win limits apply per market and per event. These limits are displayed within the bet slip before you confirm your bet.
• For cricket markets, the official result as declared by the relevant governing body (PCB, ICC or equivalent) is used to settle bets. Any subsequent changes to results — for example, through appeal — do not affect settled bets unless c999 game determines at its sole discretion that resettlement is appropriate.

7. Casino and Slots Rules

The following rules apply to all casino games on c999 game, including slots, live casino tables, table games and any other games available in the game lobby:

• All games use certified random number generation (RNG) technology or, in the case of live casino, physical dealing by trained dealers under monitored conditions.
• Game results are final once a round is complete. Disputes regarding individual round outcomes must be raised with support within 7 days of the round in question.
• C999 game is not responsible for any loss of connection during gameplay. If a disconnection occurs mid-round, the game will resume from the same state when you reconnect. Where this is not technically possible, the round will be settled according to the game provider's standard disconnection policy.
• Minimum and maximum bet limits vary by game and are displayed within each game interface before you begin playing.
• Progressive jackpot amounts shown on the platform are indicative and update in real time. The jackpot amount confirmed at the precise moment a triggering combination lands is the final awarded amount.
• Playing casino games with bonus funds is subject to game weighting rules as specified in individual bonus terms. Not all games contribute equally to wagering requirements.

8. Prohibited Conduct

The following activities are strictly prohibited on c999 game and will result in account suspension, forfeiture of funds and may be reported to relevant authorities:

• Using any software, bot, script or automated tool to interact with the platform or place bets.
• Attempting to exploit any software error, glitch or vulnerability in any game or platform feature.
• Colluding with other players in any form of coordinated play designed to gain an unfair advantage.
• Using stolen, fraudulent or unauthorised payment methods for deposits.
• Opening duplicate accounts or assisting another person in doing so.
• Engaging in any form of money laundering or using c999 game for any purpose other than legitimate entertainment.
• Providing false identity information or submitting forged verification documents.
• Deliberately structuring deposits or withdrawals to circumvent transaction monitoring procedures.
• Sharing your account with another person or playing on behalf of someone else.

C999 game employs fraud detection systems that monitor account activity on an ongoing basis. Accounts flagged for investigation may have withdrawals temporarily held pending review. We will communicate with you during this process where doing so does not compromise the integrity of the investigation.

9. Account Suspension and Closure

C999 game reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision within these Terms and Conditions.
• Suspected fraudulent activity, money laundering or criminal conduct.
• Failure to complete identity verification within the required timeframe.
• Discovery that the account holder is under 18 years of age.
• Discovery of a duplicate account held by the same individual.
• At the player's own request for self-exclusion under our Responsible Gaming programme.

Where an account is closed due to a breach of these Terms, any real-money balance remaining may be forfeited depending on the nature of the breach. Where an account is closed at the player's own request or for reasons unrelated to misconduct, any verified real-money balance will be returned to the player via their registered payment method after any applicable processing period.

Players may request voluntary account closure at any time by contacting support. Closure requests are processed within 5 business days. If you are closing your account due to concerns about your gaming habits, we strongly recommend using the self-exclusion option available in your account settings, which takes effect immediately.

10. Privacy and Data

C999 game collects and processes personal data in accordance with our Privacy Policy, which you are encouraged to read in full. By accepting these Terms you also accept the terms of the Privacy Policy.

We collect personal data that is necessary for account registration, identity verification, payment processing and the provision of customer support. We do not sell your personal data to third parties. Data may be shared with payment processors (such as JazzCash and Easypaisa infrastructure providers), fraud prevention services and, where legally required, regulatory or law enforcement authorities.

You have the right to request a copy of the personal data we hold about you and to request corrections where data is inaccurate. Please contact support for data-related requests.

11. Responsible Gaming

C999 game is committed to providing a safe and enjoyable gaming environment. We believe that gaming should be entertainment — something you do with a set budget and clear time limits, not something that creates financial or personal stress.

The following responsible gaming tools are available in your account settings:

• Deposit limits — Set daily, weekly or monthly PKR deposit caps to control your spending.
• Session time reminders — Receive notifications when you have been playing for a set period.
• Reality checks — Periodic pop-ups showing your session duration and net position.
• Self-exclusion — Temporarily or permanently block access to your account. Self-exclusion takes effect immediately and cannot be reversed for the duration of the exclusion period.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for detailed guidance and self-assessment tools. Gaming is for adults who can make informed decisions about how they spend their entertainment budget. It is never an appropriate way to manage financial difficulty.

12. Limitation of Liability

C999 game provides its platform on an "as available" basis. While we make every effort to ensure continuous availability, we do not guarantee uninterrupted access. Scheduled maintenance, technical issues or circumstances beyond our control may occasionally affect platform availability. C999 game is not liable for any losses — including lost bets or missed opportunities — arising from platform downtime or technical interruptions.

To the maximum extent permitted by applicable law, c999 game's total liability to any player in connection with their use of the platform is limited to the real-money balance held in their account at the time the claim arises. C999 game is not liable for any indirect, consequential or special losses.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot legally be excluded.

13. Changes to These Terms

C999 game may update these Terms and Conditions from time to time. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, except where changes are required urgently for legal or security reasons.

The date at the top of this page reflects when these Terms were last updated. Continued use of the platform after the effective date of any revision constitutes acceptance of the updated Terms. If you disagree with revised Terms, you should close your account before they take effect.

14. Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of your account or our services, please contact the c999 game support team. Our support staff are available 24 hours a day, 7 days a week, and are familiar with PKR transactions, local payment methods and all aspects of the platform.

You can reach us at: [email protected]

For responsible gaming support, account closure requests or self-exclusion queries, please visit our Responsible Gaming page or mention it directly to support.

For general questions about the platform, games, deposits and withdrawals, you may also visit our FAQ page which covers the most common queries from Pakistani players.