C999 Game Privacy Policy – How We Protect Your Data

1. Who We Are

This Privacy Policy applies to c999game.app, operated under the brand name c999 game. When we say "we", "us" or "the platform" in this document, we are referring to the operators of c999game.app.

C999 game is an online casino and sports betting platform built specifically for players in Pakistan. We offer cricket and PSL betting, slots, live casino games, and a mobile app — all transacted in PKR. This Privacy Policy explains in plain terms how we handle the personal data of everyone who uses our platform, whether you are a registered player, a visitor browsing the site, or someone who contacts our support team.

By registering an account on c999 game, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. This Policy should be read alongside our Terms and Conditions.

2. Data We Collect

We collect personal data in the following categories. We only collect what is actually necessary for the purposes described in this policy.

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC copy	Registration & verification
Contact Data	Email address, phone number	Registration
Financial Data	JazzCash / Easypaisa account reference, bank account details, transaction history in PKR	Deposits & withdrawals
Usage Data	Games played, bets placed, session duration, device type, browser	Ongoing platform use
Technical Data	IP address, device ID, operating system	Each platform visit
Communications Data	Support chat transcripts, email correspondence	When you contact support

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information or biometric data, unless this is specifically required for identity verification purposes and you have provided it voluntarily.

3. How We Use Your Data

C999 game uses the personal data we collect for the following specific purposes:

• Account management: To create, maintain and administer your account, process login requests and enforce account security.
• Identity verification: To confirm that you are who you say you are, that you are at least 18 years old, and that you are not on any self-exclusion register.
• Payment processing: To process deposits and withdrawals in PKR via your chosen payment method and to maintain an accurate transaction record for your account.
• Platform personalisation: To remember your preferences, recommend games relevant to your history (such as PSL cricket betting markets during tournament season), and provide a consistent experience across devices.
• Customer support: To respond to your queries, resolve disputes and investigate complaints effectively.
• Fraud prevention and security: To detect unusual or suspicious activity, prevent unauthorised account access, and protect the integrity of the platform.
• Responsible gaming: To monitor patterns of play that may indicate problem gambling behaviour and to apply any deposit limits, self-exclusion instructions or cool-off periods you have requested.
• Marketing communications: To send you information about promotions, bonuses and new features — only where you have opted in to receive such communications.
• Legal compliance: To comply with applicable record-keeping, anti-money laundering and fraud prevention obligations.

4. Payment Data and PKR Transactions

Financial data receives a higher level of protection at c999 game. When you make a deposit or withdrawal in PKR — whether through JazzCash, Easypaisa, Raast, a standard bank transfer, a debit or credit card, or any other supported mobile wallet — the following safeguards apply:

• All payment data is transmitted over TLS-encrypted connections. We do not transmit financial data over unencrypted channels.
• C999 game does not store full card numbers. Card data is tokenised by our payment processing partners and only a masked reference is retained on our systems.
• JazzCash and Easypaisa transaction references are stored solely for the purpose of processing withdrawals back to your registered payment method and for transaction dispute resolution.
• Your PKR transaction history is visible in your account dashboard. This data is retained for the duration specified in Section 8 of this policy.
• We do not share your payment details with any third party other than the payment processors required to execute your transaction.

5. Sharing Your Data

C999 game does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the data necessary to process your PKR transactions. They are bound by their own data protection obligations.
• Identity verification providers: Where we use a third-party service to assist with CNIC verification or age checks, that provider receives only the data necessary for the verification task.
• Fraud prevention and security services: We may share technical data (such as IP addresses and device identifiers) with fraud detection providers to protect the platform and its players.
• Legal requirements: We will disclose personal data where required to do so by applicable law, a court order, or a formal request from a law enforcement authority. We will inform you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event that c999 game or its operating entity is acquired or merged with another organisation, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

In all cases where we share data with third parties, we take reasonable steps to ensure those parties handle your information responsibly and do not use it for purposes beyond what we have authorised.

6. Cookies and Tracking Technologies

C999 game uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference and maintain your bet slip. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand which pages and games are most popular, how long players spend on different sections and where technical issues occur. This data is aggregated and does not identify you personally. You can disable analytics cookies through your browser settings.
• Preference cookies: These remember your display preferences — such as your preferred deposit method or your most recently played game category — so you do not have to set them every time you log in.
• Security cookies: These support our fraud detection systems by identifying unusual patterns of access, such as a login from an unfamiliar device or location.

Most web browsers allow you to control cookies through their settings. Disabling essential cookies may affect your ability to use certain features of the platform, including staying logged in across pages. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7. Data Security

We take the security of your personal data seriously and have put in place a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction.

• All data in transit between your device and our servers is protected using TLS encryption.
• Sensitive data at rest — including identity documents and financial records — is stored in encrypted form.
• Access to personal data within c999 game is restricted on a need-to-know basis. Staff who do not require access to your data to carry out their role do not have it.
• We conduct regular security reviews and keep our systems updated to address newly identified vulnerabilities.
• Player account passwords are stored using industry-standard one-way hashing. Our staff cannot view your password — if you forget it, it must be reset, not retrieved.

While we work hard to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, please contact support immediately so we can take action to secure your account.

8. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a period of at least five years after account closure, to meet record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years after the transaction date.
• Support communications: Emails and chat transcripts are retained for two years from the date of the conversation, or longer if the matter relates to an unresolved dispute.
• Usage and analytics data: Aggregated usage data is retained indefinitely in anonymised form. Data that can be linked to your account is retained for two years from your last active session.
• Marketing preferences: Records of your marketing consent or opt-out are retained for as long as is necessary to honour your preference and to demonstrate compliance if required.

When data is no longer required and there is no legal reason to retain it, we securely delete or anonymise it. Anonymised data that cannot be linked back to you may be retained indefinitely for statistical and platform improvement purposes.

9. Your Rights

As a player on c999 game, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: In certain circumstances you may request that we delete your personal data. Note that we may be required to retain certain data for legal reasons even after your account is closed.
• Right to restriction: You may ask us to restrict the processing of your data in certain situations — for example, while a dispute about the accuracy of your data is being resolved.
• Right to object: You have the right to object to us processing your data for direct marketing purposes. You can also opt out of marketing communications at any time from your account settings.
• Right to data portability: Where technically feasible, you may request a copy of the data you have provided to us in a structured, commonly used format.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable period and will ask you to verify your identity before acting on any data request.

10. Children's Privacy

C999 game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or attempt to use any part of this platform.

If we discover that an account has been created by a person under 18, we will close the account immediately and delete or securely retain the associated personal data only to the extent required by law. If you believe that a minor has created an account on c999 game, please contact our support team straight away.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming and betting platforms. Our Responsible Gaming page has guidance on preventing underage access.

11. Marketing and Communications

C999 game may send you promotional communications about bonuses, new games, PSL cricket betting markets, seasonal offers and platform updates. We will only do this where you have given your explicit consent at the time of registration or subsequently through your account settings.

Marketing communications may be sent by email or SMS to the contact details registered on your account. You can withdraw consent and opt out of marketing communications at any time by:

• Updating your communication preferences in your account settings dashboard.
• Using the unsubscribe link included in any marketing email we send you.
• Contacting support and requesting to be removed from our marketing list.

Please note that opting out of marketing communications does not affect important transactional and account-related messages — we will still send you notifications about deposits, withdrawals, account security alerts and changes to these policies, as these are necessary for the operation of your account.

12. Changes to This Privacy Policy

C999 game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will notify registered players by email or via an in-platform notification before the changes take effect.

The "last updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of the platform after any revision constitutes your acceptance of the updated policy. If you disagree with changes to the Privacy Policy, you should close your account before the revised version takes effect.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way c999 game handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week, and our team is familiar with PKR transactions, local payment methods and all data-related queries from Pakistani players.

You can reach us at: [email protected]

For questions about account data, data deletion or your rights as described in Section 9, please mention the specific nature of your request when contacting us so we can route it to the right team member quickly.

For general platform questions, you may also find answers on our FAQ page or by reviewing our Terms and Conditions.